Shipping policy
Shipping & Returns Policy
📦 Shipping Information
Thank you for shopping with us! Each piece requires 2 - 3 days for processing and production before it is shipped. We take great care in ensuring the quality of your artwork, and appreciate your patience during this time.
Shipping Timeframes:
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Processing & Production Time: 2 - 3 days
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Shipping (Transit) Time: 5–8 business days (domestic)
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Shipping Method: Rolled and securely packaged in a protective tube. No frame is included.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that shipping times are estimates and may vary due to carrier delays, holidays, or unforeseen circumstances.
🌍 International Shipping
We currently DO NOT offer international shipping to select countries.
🔁 Returns & Exchanges
We want you to love your artwork! However, since each print is made to order, we do not accept returns or exchangesunless the item arrives damaged or defective.
If there’s an issue with your order:
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Contact us within 15 days of delivery
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Include your order number, a description of the issue, and photos of any damage
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We’ll work with you to resolve the issue as quickly as possible — either by replacement or refund
To be eligible for a refund or replacement:
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The item must be unused and in the same condition you received it
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You may be required to return the item (in original packaging) depending on the situation
❗ Important Notes
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We cannot offer refunds for delays due to shipping carriers or customs.
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Please ensure your shipping address is correct when placing an order. We are not responsible for packages sent to incorrectly entered addresses.
📬 Questions?
If you have any questions about shipping or returns, feel free to contact us at support@nowyoubecome.com.